REFUNDAND AND CANCELLATION POLICY

1. INTRODUCTION

This Refund and Cancellation Policy outlines the terms under which customers may request refunds, cancel services, or exercise the right to withdrawal in accordance with applicable laws.

2. GENERAL TERMS AND CONDITIONS

2.1. By purchasing any service from IRIZONE, you agree that the payment is for access to an educational and evaluation platform and not for investment services.

2.2. Payments made are non-refundable once the evaluation service (challenge) has commenced by placing a trade.

2.3. If a challenge is not started (no trades are opened), you may be eligible for a refund within 14 days of purchase.

2.4. Refunds, where applicable, will only be issued to the original payment method.

2.5. Refunds are processed at the discretion of IRIZONE and are not guaranteed.

2.6. Once the Irizone Trading Challenge is activated by opening a trade, the service is considered rendered and no refunds will be issued, except where required by law.

2.7. Submitting a chargeback or payment dispute without first contacting support may result in permanent suspension of all accounts and denial of future services.

3. RIGHT OF WITHDRAWAL (EU CUSTOMERS)

3.1. In accordance with EU Directive 2011/83, you have the right to withdraw from a contract within 14 days without giving any reason.

3.2. The withdrawal period will expire 14 days after the date of the purchase.

3.3. To exercise the right of withdrawal, you must notify us by email at support@irizonefx.com.

3.4. If you begin using the services (i.e., open a trade), you waive your right to withdrawal.

4. COMPLAINTS AND DISPUTES

4.1. If you have a complaint regarding your purchase or service, you must contact us at support@irizonefx.com within 30 days.

4.2. We aim to respond to all complaints within 7 business days and resolve them within 30 days.

4.3. If no resolution is reached, you may have the right to contact a local dispute resolution authority depending on your jurisdiction.

5. FINAL LEGAL DISCLAIMER

IRIZONE provides educational and evaluation services only. We do not act as a broker or hold customer deposits. All purchases grant access to a simulated trading environment for performance evaluation purposes. Refunds are limited and governed by the terms described above.